What is Alternative Dispute Resolution?
Alternative Dispute Resolution (ADR) is an independent process for resolving player-operator disputes outside court, typically through mediation or adjudication. In regulated Canadian iGaming markets like Ontario, ADR bodies review complaints about withdrawals, bonuses, or account issues when internal procedures fail. Players benefit from free, binding decisions that protect rights under licence conditions, ensuring fair outcomes without legal costs.
How ADR Works in Regulated Markets
Canadian players first exhaust the licensed operator’s internal complaint process, typically within 8 weeks. If unresolved, they submit to an approved ADR provider like eCOGRA or IBAS, mandated by regulators such as iGaming Ontario. The provider investigates evidence from both parties and issues a binding decision for the operator, enforceable under licence terms.
Player Implications Under Canadian Rules
ADR ensures disputes over funds, game fairness, or account closures receive impartial review. Decisions favour players when operators breach licence conditions, with timelines capped at 90 days. This mechanism upholds standards registration requirements, giving Canadian players confidence in licensed platforms while promoting responsible resolution over litigation.
